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The Product Image is the main image for your product and is reused in different sizes across your store. 1. Select Set Product Image 2. Select an existing image in your Media Library or Upload a new one. 3. Remove and Edit the product image if you’d like to change it, as needed. Adding, removing and editing a product image is done in the same way as featured images for posts and pages.

A grouped product is created in much the same way as a Simple product. The only difference is you select Grouped from the Product Type dropdown.

1. Go to: BrownSense > Products > Add New. 2. Enter a Title for the Grouped product, e.g., Back to School set 3. Scroll down to Product Data and select Grouped from the dropdown. The price and several other fields disappear. This is normal because a Grouped Product is a collection of ‘child products’, which is where you add this information. 4. Publish. The Grouped product is still an empty group. To this Grouped product, you need to: • Create products and add them • Add existing child products Having the choice to first create Simple products and add them to a Grouped product later; or first create a Grouped product and add Simple products later gives you flexibility to add Simple products to more than one Grouped product. c

When adding a Simple product, you can tick the Virtual checkbox box in the product type panel With Variable products this checkbox is moved to each variation. Enabling this, disables all shipping related fields such as shipping dimensions. A virtual product will also not trigger the shipping calculator in cart and checkout.

When adding a simple product, you can tick the Downloadable checkbox box in the product type panel. This adds two new fields: • File path — Path or url to your downloadable file. • Download limit – Limit on number of times the customer can download file. Left blank for unlimited downloads. For maximum flexibility, downloadable products also incur a shipping cost (if, for example, you were offering both a packaged and a downloadable version of a product, this would be ideal). You can also check the Virtual box if the downloadable product is not shippable.

Variable products are arguably the most complex of product types. They let you define variations of a single product where each variation may have a different SKU, price or stock level. Variable products are a product type in Brownsense.Africa that lets you offer a set of variations on a product, with control over prices, stock, image and more for each variation. They can be used for a product like a shirt, where you can offer a large, medium and small and in different colors. Adding a Variable Product Step 1. Set the Product Type To add a variable product, create a new product or edit an existing one. 1. Go to: BrownSense.Africa > Products. 2. Select the Add Product button or Edit an existing product. The Product Data displays. 3. Select Variable product from the Product Data dropdown. Step 2. Add Attributes to Use for Variations In the Attributes section, add attributes before creating variations — use global attributes that are site-wide or define custom ones specific to a product. Global Attributes To use a global attribute: 1. Create global attributes. 2. Select one from the dropdown and click Add. 3. Choose Select all to add all attributes to the variable product (if applicable). 4. Enable the Used for variations checkbox to tell Bronsense.Africa it’s for your variations. 5. Click Save attributes. Step 3. Add Variations To add a variation, go to the Variations section in the Product Data meta box. Manually Add a Variation 1. Select Add variation from the dropdown menu. 2. Select attributes for your variation.

We recommend a minimum size of 1000 x 1000 pixels, width, and height. This renders well for the main/featured image, catalog image, and thumbnail image. Images that are larger are even better, especially if you’re selling items with great detail. It’s possible to use images of lower resolution. However, your images are a key tool in selling and promoting your products and services online, so they should be of high quality.

Brownsense.Africa automatically sets a size for you and generates images for customers to see on the front end.

There are multiple factors that can be the cause. Before explaining the actual mail side of the issue, please ensure that it’s not one described below. Check if orders are pending If your new orders have the status Pending, no email would have been sent yet. Pending orders are orders where the customer selected Place Order but abandoned the payment page (depending on the payment gateway, i.e., PayPal) or had their credit card transaction declined. If you have pending orders but receive payment for them via a payment gateway such as PayPal, the orders are not being updated, and this could indicate a problem with the payment gateway. In this case, you are not looking at a email issue; you are looking at an issue with your payment gateway and may need to submit a support ticket. For PayPal Standard, we have this troubleshooting page. Plugins can also return errors before status changes occur. To find out what may be causing this, you can either rule out conflicts by disabling plugins/themes other than Brownsense.Africa itself, or you can use the WP debug log to view errors. If there are ‘fatal errors,’ this may be the problem. Check your Email Settings Orders that are properly updating to Processing should generate an email. Another possible issue is mistakenly disabling emails from sending. Double-check that “Enable this email notification” is ticked for order notifications at Brownsense.Africa > Settings > Emails and select the Processing Order email template. An additional test should be setting the Email Type to plain text. Check if emails are sent, but not received If emails are enabled and orders are updating to Processing, there could be an issue in the email delivery to a recipient. This could be a spam blocker that classified your emails are spam and stopped them. Installing a mail logging plugin can help. Install WP Mail Logging plugin. This will log all outgoing mails so you can see what is being sent. Once installed: • Generate a test order • Go to your admin dashboard > WP Mail Log • Check that your test order generated an email, and if there are any sending errors reported After a successful send, the screen should look something like this: If the email was sent, but not received, there are a few steps that can be taken: • Make sure you’re using an email address attached to your own domain in the “From” Address field in Brownsense.Africa > Settings >Emails. Using your @gmail.com, @yahoo.com or similar public domain email address will likely cause emails to land in spam folders due to mismatch between the declared sender (servers of Gmail or Yahoo) and the actual sender (your server). • Sign up for an account with a dedicated SMTP provider (an average site can usually stay within free usage) that will send the email for you. This should be more reliable than your own server’s mail-sending function. If the email was not sent, this could indicate a plugin conflict blocking the send by, for example, erring before they are generated. To find out what is causing this, you can either rule out conflicts by disabling plugins/themes other than Brownsense.Africa itself, or you can use the WP debug log to view errors. If there are ‘fatal errors,’ this may be the problem.

A theme, synonymous with template or skin, is a ready-to-use layout and design that you can activate on your WordPress site. WordPress handles all of the content for you (posts, pages, comments), while the theme transforms that content into a beautiful and clean layout for visitors to enjoy. Many themes come with configurable options via the WordPress Customizer

Check whether use of Coupon is enabled in your store. If it’s not enabled, enable it. You can find the setting at Brownsense.Africa> Settings > General > Enable coupons.

No, currently, you cannot set a coupon for each variation.